NEXCONN PRIVACY POLICY

Last Updated: March 24, 2026

Welcome to Nexconn. This Privacy Policy explains how RCLOUD GLOBAL PTE. LTD. ("Nexconn", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our services. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. SCOPE AND APPLICATION

This Privacy Policy applies to:

• Personal information we collect when you register for, access, or use Nexconn services through our website (www.nexconn.ai) and associated applications;

• Personal information collected through our customer support channels;

• Personal information collected through marketing and promotional activities.

This Privacy Policy does not apply to information collected by third-party websites, applications, or services that may be linked to or integrated with our Services. We encourage you to review the privacy policies of those third parties.

2. INFORMATION WE COLLECT

2.1 Account Data

When you register for a Nexconn account, we collect:

• Contact Information: Email address, phone number;

• Company Information: Company name, business address, billing address;

• Account Credentials: Password (stored in encrypted form);

• Payment Information: Credit card details (processed securely through Stripe), billing history.

2.2 Service Usage Data

We automatically collect information about your use of our Services, including:

• Log Data: IP address, browser type, operating system, access times, pages viewed;

• Service Metrics: API call volumes, feature usage patterns, error logs;

• Device Information: Device type, unique device identifiers, network information.

2.3 AI Services Data

When you use our AI Services (including LLM API and AI Agent services), we collect:

• Input Data: Prompts, queries, instructions, and any content you submit to AI Services;

• Output Data: AI-generated responses and content provided to you;

• Interaction Data: Usage patterns, token consumption, model selection preferences.

Important: We do not use your Input Data to train or improve AI models without your explicit consent.

2.4 End User Data

When you integrate our Services into your applications, we may process personal data of your end users on your behalf. This data is subject to our Data Processing Agreement and is stored in your selected Service Region (Singapore, Saudi Arabia, or United States).

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Provision

• To create and manage your account;

• To provide, maintain, and improve our Services;

• To process payments and manage billing;

• To provide technical support and respond to inquiries.

3.2 AI Services

• To process your inputs and generate AI responses;

• To maintain context and conversation history for AI Agent functionality;

• To troubleshoot and improve AI service performance (using anonymized data only).

3.3 Security and Compliance

• To detect, prevent, and address fraud, security breaches, and technical issues;

• To comply with legal obligations and enforce our Terms of Service;

• To protect the rights, property, and safety of Nexconn, our users, and the public.

3.4 Communication

• To send service-related notifications (account alerts, security notices);

• To provide product updates and marketing communications (with your consent);

• To conduct surveys and collect feedback about our Services.

4. DATA STORAGE AND SECURITY

4.1 Storage Locations

Your Account Data is stored in Beijing, China, in secure data centers. End User Data is stored in your selected Service Region (Singapore, Saudi Arabia, or United States). AI Services data may be processed through third-party AI providers located in various jurisdictions.

4.2 Security Measures

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256);

• Access controls and authentication mechanisms;

• Regular security assessments and vulnerability testing;

• Employee training on data protection practices.

4.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Account Data: Retained while your account is active and for 180 days after account closure, except billing records retained for 7 years;

• Service Usage Data: Retained for 180 days for analytical purposes (anonymized after 90 days).

5. DATA SHARING AND DISCLOSURE

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services, including:

• Payment processors (Stripe);

• Cloud infrastructure providers;

• AI model providers (for AI Services);

• Customer support and analytics providers.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

5.3 Business Transfers

If Nexconn is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information through your account settings. You may also request a copy of the personal information we hold about you.

6.2 Deletion

You may request deletion of your personal information by closing your account or contacting us. We will delete your information within 180 days, subject to legal retention requirements.

6.3 Objection and Restriction

You have the right to object to or request restriction of certain processing activities, such as direct marketing.

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Withdraw Consent

Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@nexconn.ai. We will respond to your request within 15 days.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

• Maintain your session and authenticate users;

• Remember your preferences and settings;

• Analyze usage patterns and improve our Services;

• Deliver relevant marketing communications.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

8. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by relevant authorities;

• Adequacy decisions where applicable;

• Other legally recognized transfer mechanisms.

By using our Services, you consent to the transfer of your information to countries outside your jurisdiction.

9. CHILDREN'S PRIVACY

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website;

• Sending an email notification to the address associated with your account;

• Displaying a notice in the Nexconn console.

Your continued use of the Services after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@nexconn.ai.

We will respond to your inquiry within 15 days.